Virtual phone number

Get a virtual phone number for your business.

Give customers a business number to call and text. Numberline connects that number to your greeting, voicemail, and the phones you choose, so you can manage business calls from the mobile you already use.

Local or toll-free numbers · Rings the mobile you already have · Bring an eligible existing number

Explore your number options
Local numbersAn area code your customers know, such as (212) 555-0182 Toll-free numbersReads national, such as (800) 555-0199 Bring your numberPort an eligible number you already have
What happens next
Customers call and text the business number(212) 555-0182
Calls ring your mobile(415) 555-0134The phone you already carry, with business caller ID
The links above explore your options. Example numbers are illustrations; you search and pick a number at signup.
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What is a virtual phone number?

A virtual phone number is a phone number managed through a phone service rather than tied to one physical phone or location. Customers dial it like any other number. The service decides what happens next: which phones ring, what callers hear, and where messages go.

With Numberline, customers call your business number and hear your greeting. Numberline then follows your forwarding rules and rings the phones you chose, usually your own mobile. Once texting is enabled, texts to the business number arrive in the Numberline inbox, where you reply as the business. When you call a customer through Numberline, the call goes out from the business number, so they see the business and never your personal number.

How the number behaves
Customers call the business numberThey dial (212) 555-0182 like any other number
Numberline follows your rulesPlays your greeting, then rings your mobile
Texts arrive in NumberlineOnce texting is enabled on the number
Your calls show the business numberCalls placed through Numberline come from (212) 555-0182

Which business phone number should you choose?

Local and toll-free numbers both run on the same Numberline phone system. The difference is what the number looks like to customers and where they are.

Local numberExample: (212) 555-0182

Looks like

A number in a familiar area code, such as 212 for New York or 617 for Boston. Customers recognize it as nearby.

Good for

Businesses whose customers are mostly in one city or region. The area code is what customers see when they dial; it does not create an office or a business presence in that area.

Calls & texts

Search by city or area code and pick from the US numbers available there. Availability varies by area code. Texting starts after the standard business texting registration is approved.

How local numbers work →

Toll-free numberExample: (800) 555-0199

Looks like

An 800, 888, 877, 866, 855, 844, or 833 number. It reads national and is not tied to any one city.

Good for

Businesses serving customers across regions, or advertising beyond one area. US toll-free numbers are free to call from the US, and usually from Canada.

Calls & texts

Availability depends on which numbers are open on each prefix. The same toll-free number handles calls and texts once toll-free verification is approved, a separate carrier check from local registration.

More about toll-free numbers →
Want a memorable number? A vanity number spells a word or ends in a pattern customers remember, such as (800) 555-TILE. It can be toll-free or local, and it runs on the same phone system. Which words are open depends on availability. How vanity numbers work →
Already have a business number? Numberline is designed to support bringing the number your customers already call. Wireless, landline, and toll-free numbers can usually be ported, on a timeline set by your current carrier. We share the porting steps when your setup opens. How number porting works →

How to get a virtual phone number for your business

1

Choose a number, or bring one.

Pick an available local or toll-free number when your setup opens, or bring an eligible number you already have. Availability varies by area code, and porting follows your current carrier’s timeline.

2

Set your greeting and where calls ring.

Type your greeting and choose a voice, or record it yourself. Then choose the phones that ring, starting with your mobile. Unanswered calls go to business voicemail, not your personal voicemail.

3

Handle calls and messages in Numberline.

Answer business calls on your mobile, call back from the business number, and reply to customer texts from the inbox. Texting starts once the required carrier registration for your business is approved.

A business phone system behind your number.

  • A business greeting and separate business voicemail. Callers hear your business first. Unanswered calls go to your business voicemail, not your personal voicemail, and are recorded, transcribed, and emailed.
  • Forwarding to your mobile or other phones. The simplest setup rings your own mobile. Add a teammate’s mobile or an existing business phone later, ringing one after another on every plan.
  • Optional menus and extensions. “Press 1 for Service” when different calls belong to different people. Plans include 2, 5, or unlimited extensions. How call routing works →
  • Business hours and after-hours handling. A different greeting when you are closed, with calls sent to voicemail, an on-call mobile, or the answering provider you choose.
  • Calling and texting from the business number. Outgoing calls placed in the app show the business number, and customer texts land in a shared inbox. How business texting works →

Every plan includes forwarding, greetings, business voicemail, and the shared inbox. Ringing phones all at once and some advanced features depend on the plan. Compare plans →

Starting a company or a side business? See how a new business sets up its first business number and adds help answering as it grows.

Virtual phone number questions

Can I get a phone number for a new company?
Yes. You do not need an existing number or a phone line to start. Choose an available local or toll-free number when your setup opens, and it becomes your business number for calls and texts. Numberline is in early access, so join the list and we will let you know when your setup is ready.
Do I need another phone or SIM?
No. Incoming business calls ring the mobile you already carry, and the Numberline app places outgoing calls and sends texts from the business number over the internet. There is no second phone, no second SIM, and no desk phone required.
Can I choose my area code?
Yes. Search by city or area code and pick from the numbers available there. Availability varies by area code and changes over time, so we do not promise a specific number in advance. The area code is what customers see when they dial; it does not create a physical office or business presence in that location.
Should I choose a local or toll-free number?
Choose a local number when most of your customers are in one area and a familiar area code matters. Choose a toll-free number when you serve customers across regions and want a number that reads national. Both connect to the same phone system, and you can add the other type later. Toll-free numbers need a separate carrier verification before they can text.
Can I keep an existing business number?
Numberline is designed to support bringing the business number your customers already call. Join early access and we will share the porting steps when your setup opens. Porting timelines are set by your current carrier and vary by number type, so we do not promise a fixed number of days. Your existing service keeps working until the port completes.
Can customers call and text the same number?
Yes. Once texting is enabled on your business number, customers can call it or text it. Calls follow your greeting and forwarding rules, and texts land in the Numberline inbox, where you reply from the same number. US carriers require every business number to be registered before it can send texts, and Numberline shows the registration status so you know when texting is live.
What number appears when I call a customer?
Your business number. Calls placed through the Numberline app go out over the internet from the business number, so the customer sees the business, not your personal number. Calls made from your personal cellular line show your personal number. To call using your Numberline business number, start the call in Numberline.
How much does a virtual business number cost?
Numberline is priced per business, not per user, across three plans: Lite, Grow, and Max. Each plan includes one or more business numbers, call forwarding, greetings, business voicemail, and the shared inbox. Extensions, ringing phones all at once, and some advanced features depend on the plan. Additional numbers and vanity numbers are optional extras priced at launch. See the pricing page for the full comparison.

Get a business number customers can call and text.

A local or toll-free number, a business greeting and voicemail, and calls that ring the mobile you already use.

Get early access
No second phone or SIM Business voicemail included No per-user fees