After hours

Send calls to the right place when your business is closed.

The same business number takes a different path once you close: voicemail, an on-call mobile, your answering provider, or an AI agent you connected. You set the path; Numberline routes the call.

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Voicemail, on-call mobile, answering service, or AI agent · Different greeting after hours · Business hours set on your number

From the team featured in
CNBCCNNForbesInc.The New York TimesThe Wall Street JournalTechCrunchEntrepreneurLos Angeles TimesThe Boston GlobeFox Business

Routine calls wait until morning & urgent calls go to a person.

Four places an after-hours call can go

VoicemailFor anything that can wait

The caller: hears your greeting, leaves a message, and gets a callback in the morning. Read it as a transcript →

On-call mobileFor calls that cannot wait

The caller: reaches whoever is on call tonight, on their own phone.

Human answering providerFor live coverage you cannot staff

The caller: talks to a person at the provider you already use, who takes the message or escalates.

Connected AI agentFor automated coverage you configure

The caller: talks to an AI agent you already saved as a destination, which collects what you set it up to collect. Choose the existing agent for the closed-hours route; no separate after-hours agent is required.

Set your after-hours greeting & business hours

Callers hear that you're closed

Sample after-hours greeting"Thanks for calling Reyes Plumbing. We're closed right now. Leave a message and we'll call you back when we open at 8, or press 2 if this can't wait."

Type your greeting and choose a voice, or record it yourself. Business hours and after hours each get their own.

Your business hours set the path

Business hoursMon to Fri, 8 to 5Rings the team
After hoursEvenings & weekendsBusiness voicemail
After hours, press 2EmergencyOn-call mobile

Set business hours once on your number. Outside them, the after-hours rules send calls to business voicemail, an on-call phone, an answering service, or a connected AI agent. Change it whenever you like. How call routing works during business hours →

For a worked example, see how contractors send weekend emergency calls to the on-call mobile and everything else to business voicemail until Monday.

After-hours questions

Do I need an answering service, or just better routing?
Often routing is enough. Voicemail with transcripts for routine calls, plus an on-call mobile for anything urgent, covers most nights without paying someone to sit by a phone. A human answering provider makes sense when every call must be answered live and you cannot staff that yourself. Either way, Numberline is the number and the routing, not the answering service.
Who answers an after-hours call?
Whoever you chose: business voicemail, an on-call person, your answering provider, or a connected AI agent. Numberline is the business number and routing layer that sends each after-hours call to that destination.
Where do after-hours voicemails show up?
In the shared inbox, and transcribed by email. With Slack connected, they can post to a channel too, so the team sees overnight messages where they already work.
Can an AI agent answer after-hours calls?
Yes. Choose an AI agent you already connected as the destination for the closed-hours route or its emergency option. The agent is configured with your AI provider; Numberline decides which calls reach it and keeps the call in your history.
Where do business hours live?
On your business number. Set the hours once, and every call outside them follows the number's after-hours rules. Those rules can still offer more than one path: the after-hours greeting can send routine callers to business voicemail and offer an emergency option that rings an on-call mobile or forwards to your answering service.

Set up after-hours routing on your business number.

Decide once where calls go when you close. Change it whenever you like.

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No per-user pricing Money-back guarantee No long-term contracts