Text customers from your business number while keeping your personal number private. Keep customer conversations in Numberline, where you and your team can respond.
Text from your business number · One inbox for the team · Personal texts stay separate
Yes. A texting-enabled business number handles both customer calls and texts. When a customer texts your Numberline number, the message arrives in the Numberline inbox, in the app and on the web, and you reply from there as the business. The customer sees your business number on every message.
Your personal texts are not involved. They stay in your phone’s own messaging app, and Numberline does not read, import, or manage them. Business conversations live in Numberline, personal conversations live where they always have. For the wider picture, see how a second phone number for your business works.
Text after the standard business texting registration (US carriers call it 10DLC) is approved. One local number handles calls and texts.
Text in the US after toll-free verification: your business name and address, website, the kinds of messages you send, and how customers opt in. Once approved, the same toll-free number handles calls and texts.
Stays out of it. Customers only ever see the business number.
Once texting is enabled, the number on your website, your cards, and your invoices takes calls and texts. A customer can call it and hear your greeting, or text it and reach the same business, without keeping track of two numbers.
Calls follow your call routing rules, reaching people or a connected AI agent by extension. Texts land in the inbox. Both come from the business number when you respond.
Every text with a customer stays in one conversation, so their question, your answer, and the follow-up are all in the same place. Open the thread and you see the whole history, not a message buried among personal texts.
Call the customer directly from the conversation when it’s easier to talk. That call goes out from the business number too.
The inbox is shared. Everyone you add can see the conversations and reply as the business, and users are unlimited on every plan, so adding a teammate never adds a per-user fee.
Assign a conversation to a person so everyone can see who has it, and leave internal notes on the thread that the customer never sees. When someone is out, the next person picks up the same conversation with the full history.
Ordinary back-and-forth with customers, from the business number, with the whole thread in one place.
Pick a local or toll-free number, or bring an eligible business number you already have. A local number is the usual choice for texting.
US carriers require every business number to be registered before it can send texts. You provide your business details, how customers opt in, and the kinds of messages you send. Toll-free numbers go through toll-free verification instead. Numberline shows each number’s registration status, so you know when texting is live.
Once texting is enabled, customer texts arrive in the Numberline inbox and you reply from the business number. Add your team so they can help. The shared inbox is included on every plan. Compare plans →
See the shared inbox in use: how a real estate agent and an assistant answer listing texts, and how a small agency assigns client conversations.
A business number for calls and texts, one inbox your team can answer from, and your personal number kept out of it.
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