Route after-hours calls to voicemail or an on-call phone.

Set business hours and a closed-hours greeting on your number. Callers leave a message or reach whoever is on call.

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Business hours · On-call mobile · Voicemail

Send routine calls to voicemail & emergencies to your on‑call phone.

A sample after-hours setup. Callers press 1 to leave a message or 2 for an emergency.

Learn how call forwarding and AI agent connections work.

Four places an after‑hours call can go

Business voicemailFor anything that can wait

The caller leaves a message. You get the recording, a transcript, and an AI summary by email.

On-call mobileFor urgent calls

The caller reaches whoever is on call tonight, on their own phone.

Answering providerFor live coverage around the clock

The caller talks to a person at the answering provider you already use.

Your own AI agentFor automated coverage

The caller talks to your own AI agent from Vapi or another provider.

Set your after‑hours greeting & business hours

Callers hear that you’re closed

Sample after-hours greeting“Thanks for calling. We’re closed right now. Leave a message and we’ll call you back when we open at 8, or press 2 if this can’t wait.”

Type your greeting and choose a voice, or record it yourself. Business hours and after hours each get their own.

Your business hours set the path

Business hoursMon to Fri, 8 to 5Rings the team

After hoursEveningsBusiness voicemail

After hours, press 2EmergencyOn-call mobile

Set business hours once on your number. Outside them, calls follow the after-hours rules.

See how contractors send weekend emergencies to an on-call mobile.

Frequently asked questions

Do I need an answering service?

Often routing is enough: business voicemail for routine calls and an on-call mobile for urgent ones. An answering provider makes sense when every call must be answered live.

Who answers an after-hours call?

Whoever you choose: business voicemail, an on-call person, or your answering provider. You can also send calls to your own AI agent from Vapi or another provider.

Where do after-hours voicemails show up?

In the shared inbox and in your email, with the recording, a transcript, and an AI summary. You can also get notifications in Slack.

Can my own AI agent answer after-hours calls?

Yes. Connect your own AI agent from Vapi or another provider, and choose which after-hours calls it answers. You set up the agent itself with your provider.

Where do business hours live?

On your business number. Set the hours once, and every call outside them follows the number’s after-hours rules.

Set up after‑hours routing.

Decide where calls go when you close.

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